Learner success is about ensuring that you are at the centre of our teaching and feel supported throughout your learning journey.
We provide a host of integrated supports to ensure your learning experience is collaborative and rewarding one and you leave our courses equipped with the knowledge and skills needed to have an impactful career.
This is a one-hour session which will cover everything you need to know to get started in your studies, from teaching methods to requirements for practical placement hours. It’s also an opportunity for you to ask anything that you’re unsure about – there is no wrong question.
At this session we will familiarise you with the following.
- Our learning methods
- The online portal if you’re an online learner
- What is expected for the first assessments
- The requirements for practical placement hours, and
- Our learning community hubs
If you’re an online learner, we provide you access to an online portal or Learner Management System (LMS) which enables you to study according to your own schedule.
You continue to benefit from individualised feedback and support from your dedicated trainer via phone, email, video or in-person.
- All assessments are delivered through the user-friendly, easy-to-navigate online portal
- Submitting your assessments online also means that you can receive your assessment faster than in other study modes – and progress through the course quicker.
- We have a support team who can assist with technical issues whenever you need it.
Dedicated trainer support
Educators and learners are partners with a shared goal: to impact the world around us through care and compassion.
All of our trainers have real-life experience in relevant sectors and workplaces, so they closely understand it, as well as the type of challenges you might come across. The trainer’s aim is to develop a productive learning collaboration, tailored to your specific learning style, and a solid foundation for future professional relationships.
That’s why you’re assigned a trainer who will closely support you right the way through your learning experience with us.
Online learning hubs
Beyond individual support, we want to ensure that you join a community of caring and compassionate professionals.
Our trainer-led learner community hubs are small online group webinar sessions with learners studying the same course as you, where you can actively engage with trainers and peers, asking questions, and finding solutions together.
They are a great way to gain deeper understandings and to help you progress in your studies.
This community-oriented approach is key to developing the soft skills central to a rewarding and successful career in care: problem-solving, managing emotions, and verbalising and discussing ideas.
Learner success team
Our Learner Success Team’s role is to help you negotiate any obstacles to learning you might encounter.
They check in with you weekly or fortnightly for the chance for you to discuss your needs and challenges as they arise and troubleshoot them before they could become a problem.
Types of support you might consider as a learner are:
- Language support if English is your second language
- Literacy and numeracy support
- Study tips
- Help with your resume
Practical placement help
Our practical placements are organised in blocks throughout the course, so you can apply the knowledge as you’re learning it. Some learners also find employment through their time in placement, so it’s also a great practical interview opportunity.
All of your regular supports are available through this important learning stage, and you’ll continue to connect with your trainer regularly. A practical placement coordinator is also there to support your success during the placement.
We also have a pre-placement live information session, where you can get an overview of what to expect during your placement, and ask questions. That way you can head into your placement confident and open to the experience.
If you need help with finding a centre to complete your practical placement, we can assist.
We have a large early learning service network and can help you organise a placement service to work for you.
We support your success
The learner supports we have available ensures you, the learner, are at the centre of our teaching, and feel supported at every learning stage. From the moment you enrol to the time you graduate and join the workforce, and sometimes beyond, we aim to co-create a transformational learning experience.