Blog

October is National Safe Work Month, or Safety Month, an opportunity to raise awareness of workplace health and safety. Safe Work Australia estimate that every year, more than 260 Australians die and a further 135000 are injured due to work related injuries. “National Safe Work Month provides an opportunity for us all to focus on […]

There is a well-known adage in sales that it costs you five times as much to win a new customer than to keep an existing one. How you treat your customers determines the likelihood of them returning. Customer service tends to be focused on external customers, and generally around securing and maintaining business. Whilst external […]

Innovation means being creative, thinking outside the box, to discover new ways of doing things. Creativity and innovation in the workplace can be vital to the success of a business because they allow for better processes, more engaged staff and ultimately happier customers. So how can you cultivate creativity and innovation in the workplace? The […]