In an environment that is fast moving and extremely competitive, leaders have a major responsibility to ensure that teams deliver quality services to their clients.
Certificate IV in Leadership and Management is a nationally recognised qualification, which teaches leadership skills, the importance of customer service, planning and innovation.
This course is designed for those who are moving into supervisory or management positions, those who have developed these skills on the job and want formal recognition of these skills, and those who are looking for a professional advantage.
Certificate IV in Leadership and Management covers a range of entry level management skills, including staff management practices, operations and planning, and strategy implementation. By mixing instruction with practical exercises, this dynamic program draws the learning back to your role and workplace situation.
During the Certificate IV in Leadership and Management course, students will learn how to:
- Implement plans and manage projects
- Communicate and lead teams effectively
- Innovate in the workplace
- Monitor workplace safety
- Implement customer services strategies
- Make presentations in the workplace
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BSBLDR401 Communicate effectively as a workplace leader
BSBCMM401 Make a presentation
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBWOR404 Develop work priorities
BSBMGT401 Show leadership in the workplace
BSBMGT403 Implement continuous improvement
BSBMGT402 Implement operational plan
BSBINM401 Implement workplace information system
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBCUS401 Coordinate implementation of customer service strategies
BSBINN301 Promote innovation in a team environment
Language Literacy and Numeracy (LLN) skills meet required standards for Certificate IV level study.
Potential job outcomes upon completion of Certificate IV in Leadership and Management:
- Frontline Managers
- Team Leaders
Workplace training is available to any student who holds a position within the industry they wish to train in. Read more…
- Monthly workplace visits – all training comes to you
- No class attendance required
- One-on-one training
- Marking done on site and feedback given on the spot
- Flexible assessment methods
- Employer incentives available to support eligible students
Distance training allows students flexibility to study in their own time. Trainer contact is maintained via phone, email and workplace visits. Read more…
- On-going support and guidance
- Study at your pace over a year.
Recognition of Prior Learning (RPL) allows assessment of the student’s previously unrecognised skills and knowledge. Read more…